Privacy & Terms

Our commitment to privacy, website terms, service agreement, and acceptable use policy

GDPR Compliant
Full UK GDPR compliance
ISO 27001:2022
Certified security processes
UK Data Storage
All data stored in UK
24/7 Security
Continuous monitoring

Privacy Policy

By using this website you give your consent that all personal data that you submit may be processed by Soar, a trading style of Soar Tech Ltd in the manner and for the purposes described in the following Privacy Policy.

Company Information

Soar Tech Ltd trades as Soar and is registered in Scotland (Company Registration: SC717654) with our registered office at 52 West Princes Street, Helensburgh, G84 8UG. Our ICO Registration number is ZB590350. Our Data Protection Officer is Andrew Duncan. You can contact us by telephone at 0330 122 2868 or via email at [email protected] or [email protected].

Definitions

Our websites and apps are owned and operated by Soar Tech Ltd. The terms “Soar Tech”, “Soar”, “we”, “us”, “our” and “ours” when used in this Privacy Policy mean Soar Tech Ltd including all its subsidiaries, branches, affiliates or companies under common ownership or control of Soar Tech Ltd.

The terms “you”, “your” and “yours” when used in this Privacy Policy mean any user of this website. The term “Personal Data” refers to personally identifiable information about you, such as your name, job title, e-mail or mailing address.

About Your Privacy

We are committed to safeguarding the privacy of our website and app users whilst providing the highest possible quality of service. This policy sets out the basis on which your personal data will be processed by us. We process your personal data only for specific and limited purposes in compliance with UK GDPR, the Data Protection Act 2018, and ICO guidelines.

Information We Collect

Our website and services collect information that you provide directly to us as well as data collected automatically during your visit.

Information You Provide

When you interact with our services, you may provide us with personal information including your contact details (name, email, phone number), organisation information, account credentials, service preferences, support requests, and marketing preferences.

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and usage. This includes your IP address, browser type and version, operating system, referral source, length of visit, page views, navigation paths, and information about the timing, frequency, and pattern of your service use.

Legal Basis for Processing

Our processing of your personal data is based on one or more of the following legal grounds:

  • Performance of a contract with you
  • Compliance with a legal obligation
  • Our legitimate interests (such as security and business development)
  • Your consent where applicable

How We Use Your Information

We process your personal data to provide our financial technology services, manage client relationships, improve our products and services, ensure security and prevent fraud, comply with legal obligations, and communicate with you about our services and updates.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us maintain session information, remember your preferences, analyse website traffic, improve user experience, and secure our services. A detailed cookie policy is available on our website.

Data Sharing

We may share your data with service providers (such as AWS and MongoDB Atlas) who help us deliver our services, professional advisers, regulatory authorities, and law enforcement agencies when legally required. We carefully select and regularly review all third parties who process data on our behalf.

We do not share, sell or distribute your personal data with unrelated third parties, except under these limited circumstances.

International Transfers

All your data is stored in the UK. If any transfer outside the UK becomes necessary, we will implement appropriate safeguards in compliance with UK GDPR to ensure your data remains protected according to UK standards.

Credit Reference Agencies

In certain circumstances, we may share your data with or receive data from Credit Reference Agencies (CRAs). The three main CRAs in the UK are Equifax, Experian, and TransUnion.

When we check your credit information with a CRA, this will leave a search footprint on your credit file. Multiple credit searches in a short period may affect your ability to get credit.

CRAs will share your information with other organisations to perform similar checks, and to help detect and prevent fraud and money laundering.

For more information about how CRAs use your personal data, please refer to the Credit Reference Agency Information Notice (CRAIN), which can be found at:

Data Security

We take the security of your data seriously and implement appropriate technical and organisational measures to protect it. These include encryption of sensitive data, strict access controls, regular security testing, comprehensive staff training, and ISO 27001:2022 certified processes to ensure ongoing confidentiality, integrity, and availability of your information.

Data Retention

We retain your personal data only for as long as necessary. This typically includes the duration of our relationship with you, periods required by law, and as necessary for legitimate business purposes. Specific retention periods for different types of data are available upon request by contacting [email protected].

Your Rights

Under UK data protection law, you have several important rights regarding your personal information:

  • Access your data
  • Request correction of inaccurate data
  • Ask us to erase your data in certain circumstances
  • Restrict our processing of your data
  • Request portability of your data
  • Object to processing
  • Not be subject to automated decision-making

To exercise any of these rights, please contact us at [email protected] or call 0330 122 2868.

Complaints

If you have concerns about our data processing, we encourage you to contact us first at [email protected] or 0330 122 2868 so we can address your concerns directly.

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO:

The ICO also provides helpful guidance for consumers on understanding their data protection rights at: https://ico.org.uk/your-data-matters/

Updates and Changes to Privacy Policy

We regularly review and update this privacy policy to reflect changes in our practices, technology, and legal requirements. The latest version is always available on our website. We encourage you to periodically review this policy to stay informed about how we protect your personal information.

Governing Law

This privacy policy forms part of our website Terms and Conditions and as such shall be governed by and construed in accordance with the laws of Scotland. You agree to submit any dispute arising out of your use of this website to the exclusive jurisdiction of the courts of Scotland.