What our clients say
See how ethical finance providers across the UK are transforming their operations and better serving their communities with Soar.
In their own words
Don't just take our word for it - hear from the finance professionals using Soar every day
"The fact that you are negotiating on our behalf, I do not have to worry about the cost of all of the different transactional costs. It takes the pain out of having all of those different suppliers."
Key Results:
- Automated payment reconciliation
- Whole operation on Soar since October 2022
- Improved member satisfaction
"We used to spend 2 days a month reconciling payments. Now it happens automatically."
Key Results:
- Automated payment tracking
- 2 days/month saved
- Zero reconciliation errors
"Soar gives us everything in one unified platform: CRM, Open Banking, KYC, and payments, that we can access 24/7 from anywhere in the world, on any device. It's transformed how we work."
Key Results:
- Unified platform
- 24/7 access
- Remote work enabled
Innovation Through Partnership
How our collaboration with Atto is transforming open banking for ethical finance
Soar × Atto Partnership
A collaboration developing open banking solutions tailored to credit unions and community-based lenders, including business lenders in the sub-prime and near-prime markets.
Key Innovation Features:
- • Superior transaction categorisation and affordability insights
- • White-labelled solutions aligned with partner branding
- • Automated highlighting of risks for informed lending decisions
- • Continuous customer monitoring for post-loan performance
NEFirst Credit Union Success Story
Pioneering No Interest Loans with Fair4All Finance
The Challenge:
NEFirst needed to increase loan processing capacity while maintaining quality risk assessment, particularly for their recurring small-sum borrowers who typically borrow £500 every three months.
Our Solution:
Implemented our open banking solution with Atto's transaction categorisation, enabling NEFirst to link customer data between accounts and build complete borrower profiles. Enhanced categorisation for local North East England retailers and businesses.
Results Achieved:
- Doubled loan processing volumes without increasing headcount
- Increased loan acceptance rate from 39% to 50%
- Increased lending volume by £2 million
- Over 4,000 category enhancements made across all Soar clients
The wider picture:
| NEFirst Credit Union | 2022 | 2025 |
|---|---|---|
| Members | 8,500 | 21,000 |
| Back office team (FTE) | 8 | 10 |
| Annual profit | £22,000 | £159,000 |
| Loans granted | £1.6m (full year) | £2.9m (first half alone) |
NEFirst have run their whole operation on Soar since October 2022.