We attended the Annual ABCUL Conference this past weekend and are delighted to have taken so much away from the past few days. We were lucky enough to meet up with some credit union friends and meet some new people along the way too.

We are delighted to have won the final stage of the Affordable Credit Challenge with our partners Capital Credit Union & Nivo.

Your customers need to interact with you online now more than ever. We have put some measures in place so that we can offer your organisation an immediate solution to get you operating effectively for your customers as soon as possible.

When consumers are going through an unexpected and stressful time, there’s a lot that financial organisations can do to ease their customers' worry about finances. Organisations that are well embedded in their communities will be relied on more than ever for help and advice.

As social distancing has become mandatory many organisations are now working remotely and others are making adjustments to their workplaces. Some have even had to cease operating entirely. Of those who are still operational, a complete rework in how they interact with their online followings has had to be done.

A digital strategy outlines how you are going to meet your goals online. In the current climate, those who already have a digital strategy in place are probably feeling the benefits.

There are many ways to communicate with your customers but one way to keep them updated is by still sending them a newsletter once a month to remind them that you’re still there if they need you or your services.

When it comes to connecting with your audience, software can play an essential part. The creation of mobile apps has allowed a more attractive and often easier way to communicate with customers.

As a FinTech, we know what our customers ask for when choosing us as a partner. So, we’ve put together a checklist on what you should be asking any Fintech partner and also some other points to consider.

Right now this experience is more important than ever. With most interactions taking place digitally, we only have one chance to get it right.